Terms & conditions

Terms & Conditions

Effective Date: October 24, 2026

Welcome to UrbanTrack Transport Solutions.

These Terms and Conditions govern your access to and use of urbantracktransportsolutions.com, including the information, quote request forms, and other features available through the website.

By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree, please discontinue using the website.

1. Company Information

UrbanTrack Transport Solutions is an auto transportation business based in Miami, Florida.

Business Name: UrbanTrack Transport Solutions
Address: 89 NW 48th Pl, Miami, FL 33126
Phone: (786) 840-5832
Email: info@urbantracktransportsolutions.com
Website: urbantracktransportsolutions.com

2. Services

UrbanTrack Transport Solutions provides information and assistance concerning the following auto transportation services:

  • Open Car Transport
  • Enclosed Car Transport
  • Door-to-Door Auto Transport
  • State-to-State Auto Transport

The availability of transportation services depends on vehicle characteristics, route accessibility, scheduling, carrier availability, and applicable legal requirements.

The exact scope of any transportation service will be established in the relevant quotation, booking confirmation, and transportation agreement.

3. Website Use

Visitors agree to use this website only for lawful purposes.

Users must not attempt to interfere with website functionality, gain unauthorized access to restricted systems, introduce malicious software, or submit deliberately misleading information.

We reserve the right to take appropriate measures to protect the website against unauthorized or unlawful activity.

4. Quote Requests

Customers may request transportation quotations by submitting relevant vehicle and shipping information.

A quote request may require details such as:

  • Vehicle make, model, and year.
  • Vehicle operating condition.
  • Pickup and delivery locations.
  • Preferred transportation dates.
  • Requested shipping method.
  • Customer contact information.

Submitting a quote request does not automatically establish a confirmed transportation booking.

A booking becomes confirmed only when the applicable confirmation requirements have been satisfied.

5. Transportation Pricing

Transportation prices may depend on distance, vehicle dimensions, route availability, carrier type, scheduling requirements, and other operational considerations.

Any estimate is subject to the conditions stated in the quotation.

If the information provided by a customer is incomplete or inaccurate, the transportation arrangements and applicable pricing may need to be reviewed.

Any additional charges must be governed by the terms communicated and agreed to during the booking process.

6. Booking and Payment

Payment methods, deposit requirements, payment deadlines, and accepted forms of payment will be communicated through the applicable booking documents.

Customers should review these requirements before confirming a transportation service.

Customers are responsible for providing accurate billing information and making payments according to the agreed terms.

7. Pickup and Delivery Arrangements

Pickup and delivery arrangements depend on carrier accessibility, road conditions, local regulations, and safety requirements.

Door-to-door transportation is intended to provide pickup and delivery as close to the requested addresses as reasonably possible.

When a carrier cannot safely or legally access a location, an alternative nearby meeting point may be required.

Customers must ensure that an authorized person is available to release or receive the vehicle according to the agreed arrangements.

8. Transportation Schedules

Pickup and delivery dates may be provided as estimates unless expressly guaranteed in a separate written agreement.

Transportation schedules can be affected by weather, traffic, mechanical issues, road closures, regulatory requirements, and other operational circumstances.

Customers should review any specific scheduling commitments contained in their transportation agreement.

9. Customer Responsibilities

Customers are responsible for providing accurate information about their vehicles and transportation requirements.

Before pickup, customers should:

  • Remove prohibited or restricted personal belongings.
  • Disclose mechanical problems affecting vehicle operation.
  • Identify modifications that may affect loading or transportation.
  • Make the vehicle available at the agreed location.
  • Provide keys and necessary operating instructions.
  • Participate in the pickup inspection or authorize a representative to do so.

Customers must have the legal authority to arrange transportation of the vehicle.

10. Vehicle Inspections

The vehicle’s condition should be documented at pickup and delivery.

Customers or their authorized representatives should carefully review the applicable inspection documents.

Any visible concerns should be recorded in accordance with the transportation agreement and applicable claims procedures.

Signing a delivery document does not waive any rights that cannot legally be waived.

11. Vehicle Protection and Claims

The applicable transportation agreement and governing law determine responsibility for vehicle loss or damage.

Insurance arrangements and liability provisions may vary depending on the transportation provider and shipment.

Customers should request information about applicable coverage, exclusions, deductibles, and claims procedures before confirming a booking.

Nothing in these Terms and Conditions is intended to exclude liability or limit customer rights where doing so would be prohibited by law.

12. Personal Belongings

Customers should remove personal belongings and valuables before vehicle pickup.

Transportation of personal property inside a vehicle may be restricted by the applicable carrier’s policies and legal requirements.

Customers should obtain written confirmation before leaving any permitted items inside a vehicle.

13. Cancellations and Refunds

Cancellation eligibility, applicable fees, and refund procedures are governed by the terms disclosed during booking.

Customers should review the cancellation policy before making a payment or confirming transportation.

If a customer wishes to cancel a shipment, they should contact UrbanTrack Transport Solutions promptly using the contact information provided on this page.

14. Third-Party Services

Transportation arrangements may involve independent transportation providers or other service partners, depending on the company’s operating model.

Where third parties are involved, their responsibilities should be identified in the relevant booking and transportation documents.

These website Terms and Conditions do not replace any legally required transportation disclosures.

15. Website Content

The information published on this website is provided for general informational purposes.

We aim to maintain accurate and useful content, but service descriptions, transportation information, and other website materials may require updates.

Visitors should confirm specific service details before making transportation decisions.

16. Intellectual Property

Unless otherwise indicated, original website content, branding, graphics, and other materials owned by UrbanTrack Transport Solutions are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use of protected materials is prohibited except as permitted by law.

17. External Links

Our website may contain links to third-party websites.

Such websites operate under their own terms and privacy policies.

We are not responsible for third-party website content or practices except where responsibility is imposed by applicable law.

18. Limitation of Liability

To the extent permitted by applicable law, liability arising from use of this website will be determined according to applicable legal requirements.

Nothing in these Terms and Conditions limits or excludes liability that cannot legally be limited or excluded.

Transportation-related liability is governed by the applicable transportation agreement and relevant federal or state law.

19. Privacy

Personal information submitted through this website is handled according to our Privacy Policy and applicable law.

Please review our Privacy Policy to understand how information may be collected, used, disclosed, and protected.

20. Changes to These Terms

UrbanTrack Transport Solutions may update these Terms and Conditions to reflect changes in website functionality, services, or legal requirements.

Updated terms will be published on this page with a revised effective date.

Changes will not retroactively alter an existing transportation agreement unless permitted by law and the applicable agreement.

21. Governing Law

These website Terms and Conditions are intended to be interpreted under applicable federal law and, where not preempted, the laws of the State of Florida.

Mandatory legal protections and jurisdictional requirements remain applicable.

22. Contact Information

For questions regarding these Terms and Conditions, please contact:

UrbanTrack Transport Solutions
89 NW 48th Pl
Miami, FL 33126

Phone: (786) 840-5832
Email: info@urbantracktransportsolutions.com
Website: urbantracktransportsolutions.com